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Privacy Policy

1. Who We Are

Eden’s Vantage is a behavioral health and psychiatric care practice providing in-person and telepsychiatry services to patients located in Texas. If you have questions about this Policy, contact us using the details in Section 12.

2. Information We Collect

Information you provide to us

  • Contact details such as your name, email address, and phone number when you use our contact form, request an appointment, or email us.

  • Any information you choose to include in messages you send us.

  • Email address and preferences when you subscribe to our newsletter.

Information collected automatically

  • Standard technical data such as IP address, browser type, device information, pages viewed, and referring pages, collected through cookies and similar technologies (see Section 7).

Health-related information

Our website is not intended for the submission of detailed personal health information. Any protected health information (PHI) you provide in the course of receiving clinical care is handled under our clinical privacy practices and applicable law (including HIPAA, where we act as a covered entity), separately from this website Policy. Please do not send sensitive health details through the website contact or newsletter forms.

3. How We Use Information

  • To respond to your inquiries and appointment requests.

  • To provide, maintain, and improve our services and the Site.

  • To send you newsletters or updates you have requested (you can opt out at any time).

  • To maintain the security and proper functioning of the Site.

  • To comply with legal, regulatory, and professional obligations.

4. How We Share Information

We do not sell your personal information. We may share information only as follows:

  • Service providers: with vendors who operate the Site and services on our behalf (for example, website hosting, appointment scheduling, and email delivery), under obligations to                    protect your information.

  • Legal requirements: when required by law, regulation, legal process, or to protect the rights, safety, and security of our patients, staff, or the public.

  • Business transfers: in connection with a merger, acquisition, or reorganization, subject to appropriate confidentiality protections.

5. Third-Party Services

Appointment booking is handled through a third-party scheduling provider accessed via a link on our Site. When you use that scheduler, the third party’s own privacy terms apply to the information you submit there. We encourage you to review their privacy practices. Links to other third-party websites are provided for convenience, and we are not responsible for their content or privacy practices.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal, regulatory, and professional record-keeping obligations, and to resolve disputes. Clinical records are retained in accordance with applicable Texas and federal requirements.

7. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate correctly, remember preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect Site functionality. If we use analytics or marketing cookies, we will provide a cookie notice and, where required, request your consent. See our separate Cookie Policy for details [if published].

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications. To exercise any right, contact us using the details in Section 12. You may unsubscribe from newsletters at any time using the link in each email.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive health information through the Site.

10. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. Where we provide care to minors, this is arranged through a parent or legal guardian in the clinical setting. If you believe a child has provided information through the Site, contact us so we can remove it.

11. Not for Emergencies

The Site and its forms are NOT for medical emergencies. If you or someone else is in crisis or experiencing a medical emergency, call 911, or call or text 988 (Suicide & Crisis Lifeline) immediately.

12. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, contact: